“In order for me to understand something, I need to walk the walk and talk the talk.” I would call myself a hands-on leader,” she says. “I understand all the jobs because I’ve done them. She describes her management style as “servant leadership,” and unapologetically has a finger in every pie. Neighbors include a tailor, a dentist, and an office supply store: no glass ceilings or executive washrooms for this CEO. This family-owned business (husband Larry Heathcott is head of sales and marketing) operates out of an unassuming office suite in East Memphis. They said they’d rather have a bonus or a higher base wage than a sandwich-per-shift, so Heathcott phased in both over the course of a few years. And here’s where the CEO thinking comes in: When a manager delivers a sandwich to a guard, Clarion’s supervisor gets a sense of how the job is going for the client who wants more quality control over the officers’ presence.Īfter three years, Heathcott surveyed the employees, and then she listened. There may not be a microwave or even a vending machine on site,” she says. If they forget to bring a meal or a drink, they’re out of luck. “Think about it: guards, once they get on a job, can never leave. “When you’re in a business where your employees are in potential life-threatening situations, you pray for their safety, you give them the training and the tools they need, because they are that barrier person between the clients’ assets and those who would harm them,” she says.įor the first three years of the company, Heathcott provided a meal for every guard who worked an eight-hour shift. Heathcott runs Clarion, which she founded in 2009, on the premise that the employees are every bit as important as the clients. The guard fought off the attacker, recovered from the stab wound (not a gunshot), and returned to work for Clarion. The officer had run the tags for the company car the guard was driving, and the call came to her. ![]() Shots were fired and we’re trying to figure out what happened,’” recalled Kim Heathcott, CEO and owner of Clarion Security, a service that supplies security guards and patrols. “It was a policeman who started the sentence with ‘Your guy is on the way to The Med, but I’m not sure he’s alive. You’re on the other side of the United States and the phone rings after midnight. Imagine you’ve finally scheduled that girls’ trip with your friends from college, the ones you’ve kept up with for 30 years.
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